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Status / Incidents / Backend Login Issue

Backend Login Issue

Monitoring

Started 30.09.2026, 10:37 MESZ · 5 days ago

Impact: MINOR

We are currently experiencing a complication between our backend and accounting system, which is preventing customers from logging into the backend at this time. We have already narrowed down the issue and are working on the required integration and adjustments to restore authentication as quickly as possible. Customer systems themselves are not affected and continue to operate normally. Further updates will be provided as soon as more information becomes available.

Affectedindex-hosting.comAPIControl Panelserver-hosting.deBackend

Updates

  1. Monitoring

    Our accounting system has stabilized, and login functionality is now operating normally again. Regardless, we are working on a permanent fix to make the integration between our backend and accounting system more resilient and prevent similar disruptions in the future. We will continue monitoring the systems.

    Posted 5 days ago · 30.09.2026, 11:04 MESZ · Administrator · latest

  2. Investigating

    We are currently experiencing a complication between our backend and accounting system, which is preventing customers from logging into the backend at this time. We have already narrowed down the issue and are working on the required integration and adjustments to restore authentication as quickly as possible. Customer systems themselves are not affected and continue to operate normally. Further updates will be provided as soon as more information becomes available.

    Posted 5 days ago · 30.09.2026, 10:38 MESZ · Administrator